Description

The World Wildlife-Heritage Museum has an immediate opening for a full-time Museum Operations Manager.  The ideal candidate is someone who will participate in the operation and running of a world class museum located in Concord, CA that will be opening in 60 – 90 days.

Position Summary: The Museum Operations Manager plays a pivotal role in the World Wildlife-Heritage Museum by overseeing the daily operations, staff coordination, and execution of special events. Reporting to the Executive Director, this full-time position ensures a seamless and engaging experience for visitors while managing the logistical and operational needs of the museum. The Operations Manager also supports the museum’s mission by maintaining high standards of service and fostering a collaborative work environment.

Key Responsibilities: 

Daily Operations:

       Supervise and coordinate daily activities, including visitor services, operations, and facility maintenance.

       Create staff schedules to ensure coverage during all operating hours.

       Address and resolve operational challenges promptly to maintain a high-quality visitor experience.

Program Management:

       Managing program registrations, ticketing, and participant communication.

       Assisting with program promotion and marketing efforts.

       Handling logistical details such as audio-visual equipment and materials preparation.

       Tracking program attendance and collecting feedback for evaluation.

       Staff and Volunteer Management:

       Supervise and support hourly staff, including training, performance evaluations, and scheduling.

       Oversee recruitment, training, and management of volunteers to support operations and events.

       Foster a positive and inclusive work environment that encourages teamwork and professional development.

 Event Coordination:

       Collaborate with the Executive Director and other stakeholders to ensure alignment with the museum’s mission and goals.

       Manage event logistics, including setup, staffing, and troubleshooting.

Facility and Safety Management:

       Oversee the maintenance and cleanliness of museum facilities in partnership with the Executive Director and custodial staff.

       Ensure compliance with safety regulations and protocols for visitors, staff, and volunteers.

       Monitor and address issues related to building security and emergency preparedness.

       Administrative Duties:

       Track and manage inventory for supplies and event materials.

       Maintain accurate records of attendance and operational performance.

Requirements

Qualifications: 

       Associate’s or Bachelor’s degree in business administration, museum studies, event management, or a related field (or equivalent experience).

       Minimum of 3 years of experience in operations management, event planning, or a similar role.

       Strong organizational and problem-solving skills with an ability to multitask in a fast-paced environment.

       Excellent interpersonal and communication skills, with experience managing diverse teams.

       Proficiency in Microsoft Office Suite; experience with volunteer management software is a plus.

       Knowledge of museum operations or the nonprofit sector is preferred but not required.